Essential Inquiries

  • Every Luine jewel begins its life upon your order, being meticulously crafted and refined until it meets our exacting standards. You will receive your unique Luine piece within 4 weeks of order, though typically earlier.

  • As each Luine piece is made exclusively for you, we cannot accept returns for change of mind. However, we stand firmly behind our craftsmanship with a 24-month guarantee against manufacturing defects, where we will promptly restore it to perfection or provide a full cash refund.

  • Absolutely. We are uniquely positioned to fulfil personal commissions – from adjusting carat sizes to reimagining settings. Reach us through our Contact page.

  • Luine’s lab-grown diamonds are chemically, optically, and physically identical to earth-mined diamonds. A Luine Diamond is forever.

  • Physical certificates ship with your order. Additionally, your unique diamond’s ID inscription is also emailed to you when available, which is verifiable through the IGI website.

  • Our collections are curated to require minimal care. Where inclined, clean with a soft brush in warm soapy water, rinse thoroughly, and dry with a microfiber cloth. Avoid harsh chemicals or ultrasonic cleaners.