FAQ

  • Each Luine piece is made to order and carefully finished to our standards. Most orders arrive within 4 weeks, often sooner. We’ll keep you updated every step of the way.

  • Because every Luine piece is made to order, we’re unable to accept returns for change of mind. That said, we stand by our promise of quality craftsmanship . If your piece has a manufacturing fault, you're covered by our 24-month guarantee—we’ll repair it or issue a full refund, no questions asked.

  • They don’t. Our lab-grown diamonds are chemically, physically, and optically identical to mined ones — just created in a more responsible way.

    A Luine diamond is every bit as real. Just more thoughtful.

  • Your IGI certificate ships with your Luine piece. You’ll also receive your diamond’s unique ID by email once it’s ready—this can be verified anytime through the IGI website.

  • Luine pieces are designed to be low-maintenance. To keep them looking their best, gently clean with a soft brush, warm soapy water, then rinse and dry with a microfiber cloth. Avoid harsh chemicals and ultrasonic cleaners to protect their finish.